Warranty & Assembly

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Complete Bicycle Information
Please have your bicycle fully assembled by a professional bicycle mechanic and properly adjusted according to your individual needs using professional tools. Please note that improper assembly may result in extremely dangerous situations.

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Complete Bicycle Warranty
All individual bicycle components are covered by warranty. However, as complete bicycles are shipped partially assembled, the warranty will only be activated upon receipt of proof of professional assembly.

You must provide the warranty card and proof of professional assembly within 30 days of receiving the bicycle. This ensures that your bicycle has been professionally assembled and adjusted for safe and enjoyable riding.

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Warranty Activation Process:

1. Please find a professional bicycle mechanic to assemble your bicycle. Most local bicycle shops or qualified mechanics can provide this service for a reasonable fee.

2. After the assembly is completed, please request proof of professional assembly from the mechanic, such as a receipt or service document.

3. Please send a digital copy of the assembly proof and the warranty card included with your bicycle to info@houchisports.com. We will also forward the documentation to the original manufacturer at storeonline@cinelli.it for warranty registration and record-keeping.

Please note that cinelli-milano.com is not responsible for any costs associated with professional assembly.

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General Return Policy for Complete Bicycles & Frames

If you wish to return a product, please submit a return request within 7 business days of receiving the product.

All returned products must be brand new and unused. Return shipping costs are the responsibility of the customer.

Returns, refunds, or exchanges will not be accepted after the 7-business-day period.

If the returned product is damaged due to improper packaging, a refund cannot be issued.